Samsung has once again found itself recalling batteries due to overheating, after the fiasco with the Galaxy Note 7 last year.
Samsung has once again found itself recalling batteries due to overheating, after the fiasco with the Galaxy Note 7 last year. This time, however, the fault does not lie with Samsung. The Galaxy Note 4 batteries have been recalled by the US Consumer Product Safety Commission.
Unlike the disaster of last year where the Samsung Galaxy Note 7s were exploding on air crafts, the fault lies with FedEx. The company has apparently provided Samsung with batteries that are counterfeited.
A Samsung spokesperson has said, “FedEx Supply Chain is conducting this recall of non-genuine Samsung batteries as some of them are counterfeit. The refurbishment program was managed by FedEx Supply Chain and operated independently of Samsung. Any affected owners should contact FedEx Supply Chain at 1-800-338-0163 or go online at www.exchangemybattery.com for more information.”
“FedEx Supply Chain handles more than the transportation of these devices. We deliver technology-based solutions for customers that include repair, refurbishment and testing,” is what the company has said to TechCrunch in a statement.
The batteries that have overheated were installed in the AT&T Note 4 units which had been refurbished. The number of devices that have been impacted is much less than that of last year where it has only impacted a little more than 10,000 units. This time over there has been no injury to any person or property.
The only case that has been registered is one in which the overheating of non-OEM batteries has taken place. The matter should be easy to deal with as the Note 4 has a battery that is user replaceable.
“We are closely engaged with our customers to make sure all of these lithium batteries are safely and quickly returned, and will replace those lithium batteries free of charge for consumers. FedEx Supply Chain places a high priority on the safe handling, packaging, and transport of our customers’ products and regrets any inconvenience this recall may cause,” the company has said in a statement.
FedEx has also said that it will be mailing out new batteries that will be easy to identify because of the green dots that will be on it. This battery will be sent to those users who got a replacement Note 4 under the AT&T insurance program between December and April. In order to get back the batteries, they are also mailing out pre-paid boxes.
The US Consumer Product Safety Commission has told people who have these batteries to stop their usage right away and replace them as soon as they can. So in case you are using a Note 4 that was purchased between December and April, replace your battery right away!